:root{--color-primary: #6366f1;--color-primary-light: #818cf8;--color-background: #ffffff;--color-surface: #f9fafb;--color-text: #111827;--color-text-muted: #6b7280;--color-border: #e5e7eb;--color-success: #10b981;--color-warning: #f59e0b;--color-error: #ef4444;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter Tight,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--color-background);color:var(--color-text);line-height:1.5}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 16px;font-size:14px;font-weight:500;border-radius:var(--radius-md);border:none;cursor:pointer;transition:all .15s}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--color-primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--color-primary-light)}.btn-secondary{background:#fff;color:var(--color-text);border:1px solid var(--color-border)}.btn-secondary:hover:not(:disabled){background:var(--color-surface)}.btn-ghost{background:transparent;color:var(--color-text-muted)}.btn-ghost:hover:not(:disabled){background:var(--color-surface)}.card{background:#fff;border-radius:var(--radius-lg);border:1px solid var(--color-border);padding:16px}.input{width:100%;padding:10px 12px;font-size:15px;background:#fff;border:1px solid var(--color-border);border-radius:var(--radius-md);color:var(--color-text)}.input:focus{outline:none;border-color:var(--color-primary)}.input::placeholder{color:var(--color-text-muted)}.textarea{min-height:100px;resize:vertical}.badge{display:inline-flex;align-items:center;padding:2px 8px;font-size:12px;font-weight:500;border-radius:99px}.badge-success{background:#d1fae5;color:#065f46}.badge-warning{background:#fef3c7;color:#92400e}.badge-error{background:#fee2e2;color:#991b1b}.badge-primary{background:#e0e7ff;color:#3730a3}.progress-bar{width:100%;height:4px;background:var(--color-border);border-radius:99px;overflow:hidden}.progress-bar-fill{height:100%;background:var(--color-primary);transition:width .3s}.avatar{width:32px;height:32px;display:flex;align-items:center;justify-content:center;font-size:16px;background:var(--color-surface);border-radius:50%}.step-indicator{display:flex;align-items:center;gap:6px}.step-dot{width:8px;height:8px;border-radius:50%;background:var(--color-border)}.step-dot.active{background:var(--color-primary)}.step-dot.completed{background:var(--color-success)}.fade-in{animation:fadeIn .2s ease}@keyframes fadeIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}#root{min-height:100vh}.container{max-width:720px;margin:0 auto;padding:24px 16px}.header{display:flex;align-items:center;justify-content:space-between;padding:12px 24px;background:#fff;border-bottom:1px solid var(--color-border)}.logo{display:flex;align-items:center;gap:8px;font-size:16px;font-weight:600;color:var(--color-text);text-decoration:none}.user-switcher{display:flex;gap:8px}.user-btn{display:flex;align-items:center;gap:6px;padding:6px 12px;background:#fff;border:1px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;font-size:14px}.user-btn.active{border-color:var(--color-primary);background:#f5f3ff}.ticket-list{display:flex;flex-direction:column;gap:12px}.ticket-card{cursor:pointer;transition:box-shadow .15s}.ticket-card:hover{box-shadow:0 2px 8px #00000014}.ticket-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:8px}.ticket-title{font-size:15px;font-weight:500}.ticket-meta{display:flex;align-items:center;gap:12px;font-size:13px;color:var(--color-text-muted)}.empty-state{text-align:center;padding:48px 24px;color:var(--color-text-muted)}.empty-state-title{font-size:16px;font-weight:500;color:var(--color-text);margin-bottom:4px}.question-card{background:#fff;border-radius:var(--radius-lg);border:1px solid var(--color-border);padding:16px;margin-bottom:16px}@media(min-width:640px){.question-card{padding:24px}}.question-number{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;background:var(--color-primary);color:#fff;font-size:14px;font-weight:600;border-radius:50%;margin-bottom:12px}.question-text{font-size:18px;font-weight:600;margin-bottom:4px}.comment-list{display:flex;flex-direction:column;gap:12px;margin-top:16px}.comment-card{display:flex;gap:12px}.comment-content{flex:1;background:var(--color-surface);border-radius:var(--radius-md);padding:12px}.summary-box{background:#f5f3ff;border:1px solid #e0e7ff;border-radius:var(--radius-md);padding:16px;margin:16px 0;white-space:pre-line}.summary-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--color-primary);margin-bottom:8px}.nav-tabs{display:flex;gap:4px;margin-bottom:16px}.nav-tab{padding:8px 12px;background:transparent;border:none;color:var(--color-text-muted);cursor:pointer;border-radius:var(--radius-md);font-size:14px}.nav-tab:hover{background:var(--color-surface)}.nav-tab.active{background:#f5f3ff;color:var(--color-primary)}.action-bar{display:flex;flex-wrap:wrap;gap:12px;margin-top:16px}@media(max-width:479px){.action-bar{flex-direction:column}.action-bar>*{width:100%;min-height:44px}}.priority-grid{display:flex;flex-wrap:wrap;gap:8px}.priority-btn{flex:1;min-width:100px;min-height:44px;padding:16px;background:#fff;border:1px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;transition:all .15s}.priority-btn:hover{border-color:var(--color-primary-light)}.priority-btn.selected{background:#f5f3ff;border-color:var(--color-primary)}@media(max-width:479px){.priority-grid{flex-direction:column}.priority-btn{width:100%}}.category-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}@media(min-width:640px){.category-grid{grid-template-columns:repeat(3,1fr)}}.category-btn{display:flex;flex-direction:column;align-items:center;gap:4px;padding:12px 8px;min-height:44px;background:#fff;border:1px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;font-size:13px;transition:all .15s}.category-btn:hover{border-color:var(--color-primary)}.category-btn.selected{border-color:var(--color-primary);background:#f5f3ff}.category-emoji{font-size:20px}.category-group-title{font-size:12px;font-weight:600;color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.05em;margin:16px 0 8px}.stats-card{background:#fff;border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:20px;text-align:center}.stats-value{font-size:32px;font-weight:700;color:var(--color-primary)}.stats-label{font-size:13px;color:var(--color-text-muted)}.pie-chart-container{display:flex;justify-content:center;padding:24px 0}.pie-legend{display:flex;flex-wrap:wrap;gap:12px;justify-content:center;margin-top:16px}.pie-legend-item{display:flex;align-items:center;gap:6px;font-size:13px}.pie-legend-color{width:12px;height:12px;border-radius:2px}.month-selector{display:flex;align-items:center;justify-content:center;gap:16px;margin-bottom:24px}.month-selector button{background:none;border:none;cursor:pointer;font-size:20px;color:var(--color-text-muted)}.month-selector span{font-size:16px;font-weight:500;min-width:150px;text-align:center}.auth-container{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#f5f3ff,#ede9fe);padding:24px}.auth-card{background:#fff;border-radius:var(--radius-lg);box-shadow:0 4px 24px #6366f11a;padding:32px;width:100%;max-width:400px}.auth-header{text-align:center;margin-bottom:24px}.auth-logo{font-size:48px;display:block;margin-bottom:12px}.auth-title{font-size:24px;font-weight:700;color:var(--color-text);margin-bottom:4px}.auth-subtitle{font-size:14px;color:var(--color-text-muted)}.auth-tabs{display:flex;gap:4px;background:var(--color-surface);border-radius:var(--radius-md);padding:4px;margin-bottom:24px}.auth-tab{flex:1;padding:10px 16px;border:none;background:transparent;border-radius:var(--radius-sm);font-size:14px;font-weight:500;color:var(--color-text-muted);cursor:pointer;transition:all .15s}.auth-tab.active{background:#fff;color:var(--color-primary);box-shadow:0 1px 3px #00000014}.auth-form{display:flex;flex-direction:column;gap:16px}.form-group{display:flex;flex-direction:column;gap:6px}.form-group label{font-size:13px;font-weight:500;color:var(--color-text)}.role-selector{display:grid;grid-template-columns:1fr 1fr;gap:12px}.role-btn{display:flex;flex-direction:column;align-items:center;gap:4px;padding:16px 12px;background:#fff;border:2px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;transition:all .15s}.role-btn:hover{border-color:var(--color-primary-light)}.role-btn.selected{border-color:var(--color-primary);background:#f5f3ff}.role-emoji{font-size:28px}.role-label{font-size:14px;font-weight:600;color:var(--color-text)}.role-desc{font-size:11px;color:var(--color-text-muted);text-align:center}.auth-error{padding:10px 12px;background:#fee2e2;color:#991b1b;border-radius:var(--radius-md);font-size:13px}.auth-submit{width:100%;padding:12px;font-size:15px;margin-top:8px}.auth-hint{margin-top:20px;padding-top:20px;border-top:1px solid var(--color-border);text-align:center;font-size:12px;color:var(--color-text-muted)}.auth-hint code{background:var(--color-surface);padding:2px 6px;border-radius:4px;font-family:monospace}.user-badge{display:flex;align-items:center;gap:8px;padding:6px 12px;background:#f5f3ff;border-radius:var(--radius-md);font-size:13px}.user-badge-role{font-size:11px;padding:2px 6px;background:var(--color-primary);color:#fff;border-radius:4px;font-weight:500}.logout-btn{padding:6px 12px;font-size:13px}.ticket-timeline{display:flex;gap:24px;padding:16px 20px;background:var(--color-surface);border-radius:var(--radius-md);margin-bottom:16px;overflow-x:auto}.timeline-item{display:flex;align-items:center;gap:10px;flex-shrink:0}.timeline-item>div{display:flex;flex-direction:column;gap:2px}.timeline-icon{font-size:20px}.timeline-label{font-size:12px;font-weight:500;color:var(--color-text-muted)}.timeline-date{font-size:13px;color:var(--color-text)}.timeline-item.resolved .timeline-label,.timeline-item.resolved .timeline-date{color:var(--color-success)}.resolution-banner{display:flex;align-items:center;gap:12px;padding:12px 16px;background:#d1fae5;border:1px solid #86efac;border-radius:var(--radius-md);margin-bottom:16px}.day-chart{padding:8px 0}.day-chart-grid{display:flex;gap:4px;overflow-x:auto;padding-bottom:8px}.day-bar-container{display:flex;flex-direction:column;align-items:center;gap:4px;min-width:20px}.day-bars{display:flex;gap:2px;align-items:flex-end;height:52px}.day-bar{width:8px;border-radius:2px;min-height:4px}.day-bar.created{background:var(--color-primary)}.day-bar.resolved{background:var(--color-success)}.day-label{font-size:10px;color:var(--color-text-muted)}.day-chart-legend{display:flex;justify-content:center;gap:16px;margin-top:12px;padding-top:12px;border-top:1px solid var(--color-border)}.legend-item{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--color-text-muted)}.legend-dot{width:8px;height:8px;border-radius:2px}.legend-dot.created{background:var(--color-primary)}.legend-dot.resolved{background:var(--color-success)}